The team

Our mission

  • Informing you of your rights in case of delayed, cancelled, or overbooked flights
  • Offering you risk-free options: no fees will be charged if your case isn’t settled
  • Any delay or cancellation of a flight departing from an airport within the European Union or bound for an airport in the EU operated by a European airline authorizes you to claim compensation: we support you in these procedures


Whatever the purpose of your flight, whether it’s personal or professional, a delay is always unpleasant and can cause harm. Having to stand up for your rights in the face of multinational companies with gigantic budgets isn’t easy. Airlines generally refuse to pay compensation by invoking extraordinary circumstances. Most passengers aren’t aware of their rights and don’t have enough information or time to file a claim for compensation. That’s why can help you receive fair compensation quickly, easily, and without any risk or damage!

La plupart des passagers n’ont pas connaissance de leurs droits et ne possèdent pas suffisamment d’informations ni de temps pour déposer une demande d’indemnisation.

C’est pourquoi peut vous aider à obtenir une compensation juste, de manière rapide, facilement et sans aucun risque ni dommage !

The Team
Yanouk Poirier, MBA

Chairman of the Board of Directors

An experienced entrepreneur, Yanouk Poirier is an icon in the business field. He holds a specialized bachelor’s degree in international relations, a certificate in management and business creation from HEC Montréal, and an executive master’s degree in business administration from the Université de Sherbrooke. A member of the board of directors of Ballets Jazz de Montréal and a mentor at Enablis, an organization that assists entrepreneurs in developing countries and helps them grow their businesses, Yanouk Poirier is an entrepreneur at heart who has established several companies and ensured their growth. He is a managing partner of Leaders & Cie., an executive recruitment firm. Recognized by Les Affaires as one of the leaders of the future, Yanouk Poirier is the recipient of many awards.

Jacob Charbonneau, MBA

Board of Directorsn

Co-founder of and in 2016, Jacob Charbonneau was formerly in charge of performance and quality optimization for the largest Canadian airline specializing in holiday travel. He holds an executive master’s degree in business administration from the Université de Sherbrooke. He is also involved in the Association des MBA du Québec, particularly at the youth level, and he chairs the M40 business club.

Alain Tessier, MBA

Board of Directors

Alain Tessier has developed extensive expertise in managing technological projects, both on the national and the international level. He has helped several companies take advantage of information technologies to realize their business strategies. He holds a master’s degree in business administration (MBA) from the Université de Sherbrooke. For many years, he has been involved as a volunteer on the board of directors of the Association de natation de la Rive-Sud de Montréal (South Shore Swimming Association).

Me Isabelle Leduc, D.D.N., LL.B.

Director of Legal Services

After practicing law at the Civil Division of the Commission des Services Juridiques, Isabelle Leduc worked for 10 years as a manager at Musitechnic Services Éducatifs, Inc. Isabelle Leduc then worked for 5 years with the Cirque du Soleil Group in the touring shows technical operations division, primarily as a lawyer and legal advisor in the drafting of contracts. After being invited to restructure the human resources department at the Just for Laughs Group, she was appointed HR Director.

Sophie Raymond

Customer Experience and Operations Coordinator

Before joining our team, Sophie worked for over ten (10) years with the largest Canadian airline specializing in holiday travel, including eight (8) years as a manager. She brings her expertise to on the level of customer experience – her specialty – while also being responsible for operations.