The team

Our mission

  • Informing you of your rights in case of delayed, cancelled, or overbooked flights
  • Offering you risk-free options: no fees will be charged if your case isn’t settled
  • Any delay or cancellation of a flight departing from an airport within the European Union or bound for an airport in the EU operated by a European airline authorizes you to claim compensation: we support you in these procedures


Whatever the purpose of your flight, whether it’s personal or professional, a delay is always unpleasant and can cause harm. Having to stand up for your rights in the face of multinational companies with gigantic budgets isn’t easy. Airlines generally refuse to pay compensation by invoking extraordinary circumstances.

Most passengers aren’t aware of their rights and don’t have enough information or time to file a claim for compensation.

That’s why can help you receive a fair compensation quickly, easily, and without any risk or damage!

Jacob Charbonneau, MBA


Co-founder of and in 2016, Jacob Charbonneau was formerly in charge of performance and quality optimization for the largest Canadian airline specializing in holiday travel. He holds an executive master’s degree in business administration from the Université de Sherbrooke. He is also involved in the Association des MBA du Québec, particularly at the youth level, and he chairs the M40 business club.

Céline Ruault

Legal director

Céline Ruault is the legal director of Flight Claim and a member of both the Quebec and Paris bars. She brings her multidisciplinary legal experience, in particular with regards to domestic and cross-border dispute resolution and contract negotiation.

She started her career in world-class Anglo-American law firms in Paris, before moving to Quebec. Subsequently, she collaborated with an intellectual property lawyer and started her own firm. She worked as an independent attorney-at-law for six years in Montreal, before joining the Flight Claim Team.

She holds a DESS in Legal and Commercial Litigation (Université Paris X Nanterre, France), a Magister Legum (Humboldt-Universität zu Berlin, Germany), and a LLM in International Law (Georgetown University Law Center, Washington D.C., United States).

A fellow of Rotary International, she has remained involved in this international organisation by joining a Rotary Club in Montreal, where she held the position of secretary of the Governing Board, and continues to set up and participate in many community projects, locally and abroad.

Lorena Pinedo

Executive assistant

Lorena has a law degree in Colombia. After completing her degree, Lorena immigrated to Canada where she studied secretarial and business management. Within the team at team, Lorena assists the General Manager and the Legal Director in the various administrative and legal aspects of the company, as well as other related tasks.

Ariël Thériault-Roy


Me Ariël Thériault-Roy obtained her law degree from University of Montréal in 2016 and was called to the Bar in 2018. Before joining the legal department of, Me Ariël Thériault-Roy did her articling in commercial litigation during which she gained a solid experience in trial preparation and represented clients before several Quebec courts. As part of the team, she deals with the management of claims, the follow-up of theses claims with the airlines and represents our clients before the different offices of mediation.

Yahia Belhaddad


Yahia Belhaddad, holds a master’s degree in law obtained in France in 2013 and a certificate in law from the University of Montreal obtained in 2017. He validated his training of the Bar School in June 2018.

He joined the flight claim team late in November 2018, after 3 years of experience in staff management in the customer service department of a large telecommunications company in Quebec, which allowed him to acquire a solid experience in management and conflict resolution.

After completing his internship in the legal department, he was hired by Flight Claim as a lawyer in charge of legal monitoring and follow-up of the latest developments in air passenger law as well as the management of complaint files and mediation requests with the various mediation bodies.

Rachel Pachoud


Rachel is a seasoned lawyer specialized in international and aviation law. She studied in France and Canada, and has gained an extensive international experience. She is a passionate advocate of air passenger rights. Within the Legal Department, she is in charge of legal watch activities and research, as well as of flight claims management.

Mika Santarossa


Mika has just completed a training course at Collège CDI campus Longueuil, which allowed her to develop important legal concepts. Before joining our team, Mika completed a college diploma in human science with a major in criminology at Champlain College in Saint-Lambert. As part of the team, she handles claim forms, offers her services to the legal department, and provides follow-up on claim files opened with us.

Guy-Michel Lévy


Guy-Michel is the newest member to the Flight claim team. He joined the team in November 2018. He holds an accounting diploma from the University of Québec in Montreal. He holds more than 10 years of experience as an accountant. As part of the Flight claim team, he is responsible for the accounting of claims and the management of refunds for clients.

Jean-Denis Pelletier, eng./P.Eng

Special Advisor

Mr. Pelletier holds a Bachelor’s degree in Electrical Engineering from the Université de Sherbrooke and a Master’s degree in Transportation Engineering from the École Polytechnique of the Université de Montréal. From 1983 to 1998, he held various senior positions at the Montreal Transit Commission and the Montreal Urban Community Transportation Corporation, including Project Manager and Head of Ancillary Services and Litigation. From 1998 to 2005, Mr. Pelletier worked in the field of transportation consulting. From 2005 to 2008, he was commissioner and administrative judge at the Quebec Transport Commission. From 2008 to 2013, he was a Commissioner and Administrative Judge at the Canadian Transportation Agency.

Yanouk Poirier, MBA

Chairman of the Board of Directors

An experienced entrepreneur, Yanouk Poirier is an icon in the business field. He holds a specialized bachelor’s degree in international relations, a certificate in management and business creation from HEC Montréal, and an executive master’s degree in business administration from the Université de Sherbrooke. A member of the board of directors of Ballets Jazz de Montréal and a mentor at Enablis, an organization that assists entrepreneurs in developing countries and helps them grow their businesses, Yanouk Poirier is an entrepreneur at heart who has established several companies and ensured their growth. He is a managing partner of Leaders & Cie., an executive recruitment firm. Recognized by Les Affaires as one of the leaders of the future, Yanouk Poirier is the recipient of many awards.

Alain Tessier, MBA

Board of Directors

Alain Tessier has developed extensive expertise in managing technological projects, both on the national and the international level. He has helped several companies take advantage of information technologies to realize their business strategies. He holds a master’s degree in business administration (MBA) from the Université de Sherbrooke. For many years, he has been involved as a volunteer on the board of directors of the Association de natation de la Rive-Sud de Montréal (South Shore Swimming Association).

François Vaqué, MBA

Board of Directors

After having accumulated ten years of experience in strategic planning in the field of high technology and electronic commerce, François Vaqué made the leap into the stimulating public relations environment. This skilled bilingual communicator has chosen to leverage his expertise to support professional services firms in their growth efforts. Working for the last 20 years in reputable companies such as Cohn & Wolfe, Centaurus, Strategic Consulting, Davies Ward Phillips & Vineberg, KPMG Canada and International and Raymond Chabot Grant Thornton, François has acquired his skills as strategic leader, developer and builder. As a professional, he has always been a sought-after consultant for his strategic advice to executives. He is an influencer with a great ability to rally the various stakeholders and build consensus through recognized negotiation skills. This consulting expert holds a Bachelor’s degree in International Business from Rouen, France, a Bachelor’s degree in Economics from the Université du Québec à Montréal and an MBA from the University of Ottawa. François is very involved in the community. He has been and still is a member of various boards of directors, including those of the Montreal Jazz Ballet, the Foundation of the Quebec Games, the International College of Mary of France Foundation and Federal Idea, a center of studies and research on federalism.

Alexandre Khalifa, MBA

Board of Directors

Developer and experienced administrator with a proven history of working in the American and Canadian real estate industry. He is a versatile entrepreneur with a determination to achieve successful results. Strong entrepreneurial spirit with skills in operations and finance. Excels in budgeting, negotiation, and strategy. Holds an MBA from the John Molson School of Business at Concordia University and holds a CPA from the state of California and a CMA. Alexandre Khalifa is an executive member of the Brivia Group recognized as one of the most important real estate developers in Montreal.