This includes the amounts defined for European flights in case of delays, cancellations, and overbookings regardless of the route.

You can claim compensation for your extra expenses under the Montreal Convention. However, the law is less explicit about the airlines’ obligations. You must be able to document your expenses and prove that the airline is responsible for them.

Here is an example: you fly from Europe to Canada with a Canadian airline, including a stopover in Canada. The first portion of the trip, from Europe to Canada, is eligible for compensation, in accordance with the European regulation EC 261. The second flight (between the two Canadian cities) could also be covered by the EC 261 regulation, if both flights are performed by the same airline and are part of the same reservation (under the same reservation number). For more information, consult the section “your rights “. Here you will find information about the EC 261 regulation.

If in doubt, you can quickly check your eligibility by filling out our online form on our website, Volenretard.ca, using the compensation validation service..

Flights to/from the European Union: Flights to/from the European Union are eligible for compensation if the flight and delay meet these criteria:

• All flights departing from an airport within the European Union.
• All flights to an airport within the European Union and operated by a European airline.
• The delay must be more than 3 hours at the final destination.

Domestic flights within Canada: Flights within Canada, from one Canadian city to another, operated by a Canadian airline are not usually eligible for compensation, at least until a Canadian traveller’s charter is in place.

Domestic flights within the United States: Flights within the U.S., from one U.S. city to another, operated by a U.S. airline, are usually not eligible for compensation.

For more information, please see our “Your Rights” page. If in doubt, you can quickly verify your eligibility by filling out our online form on our website Volenretard.ca or by using the compensation validation service.

• The itinerary of your flight
• If you were informed of the cancellation more than 14 days before your flight date
• The airline’s responsibility; the airline cannot be held responsible for exceptional circumstances or circumstances beyond its control, such as a strike by air traffic controllers, weather or security measures.
• The number of hours of delay caused by this cancellation upon arrival at your final destination.

In addition, the airline must

• refund your ticket

or

• transport you to your final destination

You also have the right to

• Phone calls
• Food
• Accommodation
• Transportation to your accommodation

This is a difficult mystery for passengers to unravel. The arrival delay determines whether the flight is subject to compensation according to the regulations. If the delay is 3 hours or more, then passengers are entitled to compensation. However, if you are in doubt about the length of your flight delay, do not hesitate to submit your claim to us. We will check how long the delay was and whether you are entitled to compensation. This is a difficult mystery for passengers to unravel. The arrival delay determines whether the flight is subject to compensation according to the regulations. If the delay is 3 hours or more, then passengers are entitled to compensation. However, if you are in doubt about the length of your flight delay, do not hesitate to submit your claim to us. We will verify the length of the delay and whether you are entitled to compensation.

Domestic flights within Canada: Up to $800 Canadian, depending on the airline used and the delay in arrival at your final destination caused by the denied boarding.

Domestic flights in the U.S.: Up to $1300 U.S., depending on the price of your ticket and the delay in arrival at your final destination caused by the denied boarding. You can get up to 400% of the value of your one-way ticket, to a maximum of $1300 USD.

Flights to or from the European Union: Up to 600 Euros, depending on the delay in arrival at your final destination caused by denied boarding.

You are also entitled to :

• Phone calls
• Food
• Accommodation
• Transportation to your accommodation

• Signed power of attorney
• Electronic ticket
• Written confirmation of reason or delay from the airline (if available)
• Copy of photo identification

We will request the documents once you submit your claim form.

• Respect the terms and conditions. You can consult the terms and conditions at any time on the Volenretard.ca website.
• Agree to give your mandate to Volenretard.ca and issue a power of attorney that will allow us to demonstrate to the airline that we formally represent you. You can view the power of attorney at any time by clicking here. A copy will be emailed to you once you have completed your claim.
• Agree not to contact the airline directly. In the event that the airline, through one of its representatives, contacts you directly to resolve your claim, you agree to the following:
  • Reconfirm to the airline that you have mandated Flight Delay Claims Inc. to represent you and that you continue to do so, and ;
  • Request that the airline initiate a settlement with “Réclamation Vol En Retard inc.”;
  • Request that the airline forward any compensation owed to you directly to “Réclamation Vol En Retard inc.”
• Agree to issue a receipt to the airline following payment of the compensation.

Respecting this procedure will accelerate the settlement of your file with the airline. We thank you in advance for your cooperation.