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Was your flight delayed, cancelled, or overbooked? You have rights and, depending on the case, you can claim a reimbursement stipulated under the Warsaw Convention and the Montréal Convention. Flightclaim.ca can help you with this process.

Services

Was your flight delayed, cancelled, or overbooked? You have rights and, depending on the case, you can claim a reimbursement stipulated under the Warsaw Convention and the Montréal Convention. Flightclaim.ca can help you with this process.

Delayed, cancelled and overbooked flight compensation

Delayed flight

The transportation of people and goods by air is governed by international laws. The Warsaw Convention and the Montréal Convention specify compensation levels for passengers who are victims of a delayed flight. Case law also serves as the basis for any claim, and the CTA (Canada Transportation Agency) has the legal authority to decide in the event of a dispute.

Over the past few years, the laws have become stricter for airlines, which require, in return, compliance with a registration deadline at the check-in desk. Depending on the duration of the delay and the type of flight (trip length, national or international, etc.), the compensation level can range from $200 to $900. Any aircraft delayed beyond a certain duration may entitle you to compensation upon presentation of proof of purchase.

Cancelled flight

The fare for your flight includes the airline’s terms and conditions of carriage. The cancellation of a flight is provided for in this contract with the carrier. Any change to the flight schedule involves obligations on the part of the airline. Respect the check-in deadline and keep your proof of purchase so you can file a claim if your flight is cancelled.

The airline may sometimes invoke exceptional circumstances to avoid registering the claim. But passengers have rights that allow them to combat these practices and claim compensation in the event of a cancelled flight. There is case law on this subject that authorizes mediation as well as respect for the application of air travellers’ rights.

Overbooked flight

Overbooking is a common and legal practice for airlines. However, a denial of boarding on the part of the carrier allows you to claim compensation.

In case of an overbooked flight, the airline must look for passengers who are willing to forfeit their reservation for compensation, the amount of which is negotiable. If there are no volunteers, a passenger prevented from taking their reserved flight must be compensated and transferred to another flight as soon as possible.

The flat-rate compensation in case of overbooking is based on a legal scale that depends on your country, the duration of the delay caused by the overbooking, and the length of the flight: less than 1500 km, between 1500 and 3500 km, or over 3500 km.

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