Delayed Flight

In case of a delayed flight, the stipulated compensation may be a long time coming and difficult to claim. Despite the various laws, airlines are slow to compensate passengers in the event of a significant delay. In addition, if you don’t request it, don’t expect any automatic compensation from the carrier.

Delayed Flight

In case of a delayed flight, the stipulated compensation may be a long time coming and difficult to claim. Despite the various laws, airlines are slow to compensate passengers in the event of a significant delay. In addition, if you don’t request it, don’t expect any automatic compensation from the carrier.

Claim and compensation for flight delays

What the law says

When departing from Canada, there is still no obligation for airlines to compensate passengers. Airlines generally don’t offer monetary compensation and instead offer passengers meal vouchers, etc. Each dispute is therefore handled on a case-by-case basis.

In the event of a delayed flight to or from the United States or Europe, the airline must comply with the regulations in effect in those places.

What the law says in Europe and the United States

For any flights to or from Europe, Regulation (EC) No. 261/2004 specifies that, for any delay of over three hours, compensation of up to 600 Euros (around $900) must be paid to each affected passenger.

The compensation amount is calculated based on the distance of your flight as well as the duration of the delay. This regulation applies to all airlines departing from the European Union. Flights heading to the the European union require airlines that are from the EU.

The regulation also requires that a written document outlining the compensation amounts be submitted to travellers in the event of a delay of over two hours.

In the United States, the law from 2009 is different: any delay of more than three hours caused by overbooking entitles travellers to compensation in an equivalent amount, or to a higher compensation in vouchers, as well as a detailed written explanation of this compensation.

How to file a claim for a delayed flight

Relying on a specialist is a valuable aid for passengers who may encounter difficulties navigating the administrative procedures or who simply don’t feel like devoting the time to it.

A concrete example

After a trip to London, you wait eight hours at the airport before the flight finally takes off. As compensation, the airline generously offers you a $100 credit on your next ticket. Upon returning to Canada, however, you learn that, in fact, the law authorized you to claim and collect compensation in the amount of 600 Euros, or nearly $900… What do you do? Who do you turn to? Is it too late?

Don’t be like 98% of travellers !

Claim!

Some airline companies will try to evade the application of the law by providing travel vouchers or invoquing exceptional circumstances.

To make sure you’re receiving the compensation to which you’re entitled under the law while saving time, money, and energy, trust flightclaim.ca!

Good to know


A passenger’s bill of rights has existed in Europe since 2005 and in the United States since 2009. This type of agreement is not yet in place in Canada, which means that airlines are free to follow their own rules within the context of the Flight Rights Canada initiative established in 2008.

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