Cancelled Flight

On flights to or from Canada, it’s not uncommon for a flight to be cancelled. Can you file a claim for a cancelled flight? What should you do if other damages result from this?

Cancelled Flight

On flights to or from Canada, it’s not uncommon for a flight to be cancelled. Can you file a claim for a cancelled flight? What should you do if other damages result from this?

Claim and compensation for flight cancellation

What the law says

    Except for European flights, flights to or from Canada have no obligation for carriers to compensate passengers
    Airlines generally don’t do this
    Passengers are sometimes (though not always) offered a meal voucher and a night at a hotel
    Each dispute is handled on a case-by-case basis

    In case a flight from the United States or Europe is cancelled, the airline must comply with the regulations in effect in these places.

    It’s more complicated with internal routes within Canada.

What the law says in Europe and the United States

For all flights to or from Europe, compensation up to 600 Euros (around $900) is stipulated in Regulation (EC) No. 261/2004 for any cancelled flight.

This regulation applies to all airlines departing from the European Union. Flights heading to the European Union require airlines that are from the EU.It applies to every passenger, regardless of their nationality.

The regulation also requires that a written document outlining the compensation amounts be submitted to travellers in the event of a flight cancellation.

In the United States, according to the law from 2009, any flight cancellation on an international line entitles passengers to:

  • compensation in an equivalent amount or
  • a higher compensation offer in vouchers
  • a detailed written explanation of this compensation

How to file a claim for a cancelled flight

For passengers who encounter difficulties navigating the administrative procedures, relying on a specialist will let them save time.

A concrete example

Your flight from Montréal to Paris is first delayed then cancelled and postponed until the next day. You miss your best friend’s wedding. Upon exiting the aircraft the next day in Paris, the airline gives you a letter explaining the reason for the delay: mechanical issues was the cause.

Surprised that you weren’t offered compensation, you call the airline, which immediately offers you 100 Euros of compensation in cash or a 200 Euro voucher. You accept the first option. Later, you learn that you could have gotten much more.

Don’t be like 98% of travellers.

Claim!

Some airline companies will try to evade the application of the law by providing travel vouchers or invoquing exceptional circumstances.

To make sure you’re receiving the compensation to which you’re entitled under the law while saving time, money, and energy, trust flightclaim.ca!

Good to know


In case of a dispute, it’s possible to obtain mediation from the CTA (Canada Transportation Agency). A passenger facing a carrier alone may find the procedures discouraging. Some companies won’t hesitate to take up to 8 months (on average) to reimburse you!

What they think

You have 5 years to claim

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